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Villa Pueblo Senior Living Receives 2015 Customer Experience Award from Pinnacle Quality Insight

Pueblo, CO. February 11, 2015 – Villa Pueblo Senior Living, a Pueblo based provider of senior living and skilled nursing and rehabilitation care, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2015 Customer Experience AwardTM. Qualifying for the award in the category of Quality of Food. Villa Pueblo displays a continued dedication to providing Best in Class senior healthcare services.

Sandra Turner, Executive Director of Villa Pueblo Senior Living describes receiving the award as an honor, stating that “I am not surprised that our residents and guests love the food at Villa Pueblo. Our Executive Chef, Mathew Doyle, is passionate about the quality of the food that is prepared and is committed to providing fresh, high-quality meals with excellent service.”

Throughout its 50+ year history of serving the community, Villa Pueblo has placed a strong emphasis on ensuring that the individual needs of every resident and patient are met. Over the course of 2014, a sampling of Villa Pueblo’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Villa Pueblo in specific categories.

Every month, Villa Pueblo has gathered its real-time survey results in order to gain a better understanding of the resident’s and patient’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, Villa Pueblo Senior Living has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each customer’s experience.

A customer satisfaction measurement firm with over 18 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico.

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[Pueblo, CO; July 10, 2014] – Villa Pueblo Senior Living Community is hosting a sneak-peak VIP Dash and Dine event on Thursday, July 10 from 6:00-9:00 am to unveil their new, all-private suite rehabilitation and skilled care unit. “We scheduled this early in the morning to cater to physicians and hospital staff so that they can stop by on their way to work, grab a cup of coffee and a light breakfast, and take a tour of ‘The Pavilion Rehab Suites,’ our new unit,” stated Sandra Turner, Executive Director.


The Pavilion Rehab Suites at Villa Pueblo is a new unit specifically designed to accommodate the needs of the patient with short-term rehabilitation needs. Each of the 35 spacious private suites will include a personal European-style bathroom with a shower, a wall-mounted, 42” flat-screen television, comfortable furnishings and electric bed.  This specialty unit will also provide a separate dining room with chef-prepared menu selections, a bathing spa with a new hydrotherapy tub, a private lounge, courtyard, Wi-Fi and chapel.


“We are currently in the process of renovating our rehabilitation gym as well” added Sandra. “We are expanding the space, putting in new flooring, paint and décor as well as adding state of the art rehabilitation equipment.” In addition, Villa Pueblo is adding a health clinic – The Clinic at the Pavilion will offer medical providers a separate space that will include an examination room, documentation station, convenient access to the health information management office and a comfortable patient waiting area.


Members of the Pueblo Chamber of Commerce will present Sandra Turner with a business expansion plaque during the event on July 10. “We are very excited about our new unit and the excellent nursing and rehabilitation services we will provide to the Pueblo Community” said Sandra. “I am so proud of this team and their hard work.”


About Villa Pueblo

Villa Pueblo is located at 1111Bonforte Blvd., in Pueblo, Colorado. It was built in 1962 as a 135 unit Senior Retirement Center. The Towers is the tallest structure in Pueblo and provides extraordinary views. In 1989, the Pavilion, a 60 bed skilled nursing unit and 30 bed assisted living area was added. Villa Pueblo Senior Living Community was recently purchased by Frontline Management, a healthcare management company located in Lafayette, CO. For more information about Villa Pueblo, please call 719.545.5911.  


The Kiplinger financial magazine has named Pueblo as the nation’s second cheapest city in which to live in the United States.

Pueblo: No. 2 cheapest place to live

Cheapest cities: Top 10 cheapest cities in the U.S. according to Kiplinger: 1. Harlingen, Texas 2. Pueblo, Co. 3. Norman, Okla. 4. Memphis, Tenn. 5. Idaho Falls, Idaho 6. Youngstown, Ohio 7. Jonesboro, Ark. 8. Wichita Falls, Texas 9. Temple, Texas 10. Augusta, Ga.

The magazine released its 2014 list on Wednesday. Three of the 10 cheapest cities in the U.S. can be found in Texas. The other cities on the 2014 list are scattered across the nation, from as far west as Idaho to as far east as Georgia.  The rankings were based on the Council for Community and Economic Research’s calculations of living expenses in 308 urban areas. Its Cost of Living Index measures prices for housing, groceries, utilities, transportation, health care, and miscellaneous goods and services. Screened out were cities with populations below 50,000.  All 10 finalists, while different in many ways, share one over-arching similarity: super-affordable housing options for renters and homeowners alike.  Pueblo was described by the magazine as being “known more for its green chiles than the amount of green its residents earn. The median household income is 34 percent lower than the nation’s and 40 percent below Colorado’s.   “But the low incomes come with low living expenses, which makes Pueblo a perennial contender when we look for the cheapest places to live in the U.S. The median home value, for example, is less than half that of the state as a whole, and the typical rent falls 23 percent below the national average.”  – See more at:

June calendars 2014 Towers AssistedJune calendars 2014 Towers  Assisted


Pueblo Riverwalk

The Historic Arkansas Riverwalk of Pueblo (HARP) is a 32 acre urban waterfront experience open to the public daily. The Riverwalk returned the river to its historic location in the heart of downtown Pueblo, after being diverted in the 1920s due to a devastating flood that destroyed much of Pueblo. The Riverwalk’s current location serves the community by revitalizing a segment of the downtown area that was previously unsightly and unusable. This urban development transforms the community and has been vital in attracting new businesses, thereby helping to stabilize the economic base of the city.

The Arkansas River has been the lifeblood of Pueblo for over 300 years. Native Americans followed the river for hunting and trapping. Early settlers came as sheepherders and cattlemen. Agriculture blossomed in Pueblo’s warmer climate and the steel industry used the bountiful water resources to build a massive manufacturing center. Four nations have claimed ownership over the Arkansas River at the current location of the Riverwalk; Mexico, Spain, France and the Republic of Texas.

The Historic Arkansas Riverwalk’s three major programs are as follows:

  • Expansion of the current Riverwalk to complete the original plan as presented to the citizens of Pueblo in 1995.
  • Provide an economic catalyst to the community of Pueblo and to southeastern Colorado through the development of commercial opportunities that provides incentive for corporate relocation and job creation.
  • Continue to evolve as a premier heritage tourism destination through educational programming, cultural events, and community activities.



(Article retrieved Feb. 28, 2014 from


If you’ve ever purchased a diamond you are likely to have been introduced to the 4 Cs of diamond valuation: color, clarity, cut and carat.  As a diamond in the rough, Pueblo can be evaluated through the lens of 4 Cs as well. These 4 Cs combined make Pueblo, in my opinion, the best bargain in North America.

C1: Colorado

Pueblo is located about 100 miles south of Denver in the great State of Colorado. Colorado is an amazing place to live, primarily because of our access to the spectacular Rocky Mountains. And, just like Denver residents, Puebloans can easily drive to world class skiing. From Denver you might be more likely to head over to Vail or Aspen whereas from Pueblo we typically find ourselves in Salidawhere you can avoid the crowds and higher prices at the Monarch Mountain Ski Area. Salida is a great summer destination as well with excellent hiking, camping, mountain biking and river adventure options.  From Pueblo we are also closer than Denver to Crested Butte and Telluride if you want a more upscale mountain experience. Breckenridge is another popular option.

You’ll need to drive further to see the Broncos, the Nuggets, the Rockies, the Avalanche or other big city attractions but it’s an easy day trip. If you need to travel further Denver International Airport is about a 2 hour drive which is only about an hour longer than you’d need to allow from downtown Denver. I prefer to fly out of the Colorado Springs airport whenever possible because it’s so much easier. Last month I grabbed a direct flight from COS to O’Hare to visit clients in Chicago. Door to door from home to the airport is about 40 minutes and long term parking is $6 per day. If only business travel could always be so easy and affordable.

C2: Climate

Pueblo has one of the most delightful climates you’ll find in North America. We get more annual sunshine than San Diego yet we enjoy all 4 seasons.  It gets cold and snows from time to time during the winter but it’s just as likely to be sunny and 60 degrees. Summers can be hot but we have very little humidity and thanks to the altitude it typically cools off in the evening. Try this. Add a desktop shortcut or mobile widget that will allow you to see the weather where you live now and in Pueblo. Unless you live in Sonoma County, California I’m willing to bet that Pueblo will consistently have better weather.

C3: Cost

Ok, we’re in Colorado and we have fantastic weather. Must be expensive, right? No. Pueblo is a cheapskate’s dream. Buy a charming historical home near the Pueblo Community College for $100k. Or a fixer for $60k. Sounds too good to be true, right? Believe it. Sure you can buy a newer home with granite counter tops in Denver or Colorado Springs for $400k. Maybe for you those stainless steel appliances and vaulted ceilings will be worth the 4x mortgage payment? Or perhaps you like paying a premium to be near the LA style traffic scene in Denver? Once you’re settled into your $100k Pueblo mortgage with monthly payments south of $500 you can unload your new-found disposable income on Kiddie Rides at City Park. If you avoid the high-priced carousel and jump house (both $0.50 per ride) it will cost all of $0.25 per ride. Big spender, eh? Walk across the parking lot to the Pueblo Zoo where you’ll find an outstanding collection of exhibits and admission prices at $8 per adult and $6 per kid (we prefer the $60 annual family membership – with 3 kids it pays for itself in 2 visits). I could go on and on with examples. Pueblo is one of the least expensive places to live in the U.S.

C4: Culture

Pueblo’s culture is truly unique. Many people come to Pueblo expecting a smaller version of Denver or Colorado Springs but instead find a blend of Albuquerque and Pittsburgh. Pueblo is one of a kind but it’s certainly not for everyone. Here are a few screening options to see if Pueblo is right for you.

So, is Pueblo perfect? Of course not. Far from it. Like a lot of American cities, Pueblo is struggling economically. There aren’t enough good jobs. There is too much crime. Our public schools are failing too many students. Non-automotive transportation options are limited. Many of our neighborhoods could really use a face lift. And, currently our local University is experiencing a budget crisis.

But the value you’ll find in Pueblo can’t be matched anywhere in North America.

About the Author: Justin Holman is CEO of Aftermarket Analytics. He holds a PhD in Geography, specializing in Geographic Information Science, and has nearly 20 years of experience in geospatial research and software development. Justin is an expert in developing enterprise data visualization portals and applied predictive analytics to help large retail, wholesale and manufacturing companies better manage complex Supply Chain networks.

Villa Pueblo GOOD TASTE Feb 2014

Villa Pueblo Has Good Taste!

(Pueblo, CO, Feb.  25, 2014)- Food and dining is an important aspect of life at any age. The quality of a meal – coupled with the socialization that occurs while enjoying it- can often be the highpoint of the day.

Tom Gillispie, the new Executive Chef at Villa Pueblo retirement community, understands the importance of an excellent culinary experience and is determined to make a difference (the staff and residents are thrilled to have him!). Tom has had a passion for the culinary arts for as long as he can remember and he is certainly no stranger to service. After completing two combat tours as a Food Service Specialist with the United States Army, he and his wife settled down in the Colorado Springs area where he fine-tuned his cooking skills at the renowned Broadmoor Resort and later, as the Executive Chef for an upscale retirement community.

Tome joined the team at Villa Pueblo Senior Living Community in January of 2014 and is already making a difference! “My goal is to set forth new standards for food and beverage service in the retirement living community” he said. Recently adding menu items like Pecan-crusted Salmon and Wine-braised Short Ribs as well as adding a new Bistro Menu that will feature items such as Coconut-crusted Shrimp and Walnut Beet Salad, Tom is already drawing rave reviews from long-time residents.    

Tom is a graduate of he Culinary Institute of America and also holds a Bachelors in Business Administration. He and his wife Sylvia have six children and many family pets including two birds, one dog and a school of fish! In his spare time, Tom enjoys fishing and hunting, wood-working and of course, cooking (which he especially enjoys trying new recipes with his kids). Bon Appetit!




About Villa Pueblo

Villa Pueblo was built in 1962 as a 135 unit Senior Retirement Center. In 1989, the Pavilion, a 60 bed skilled nursing unit and 30 bed assisted living area was added. Villa Pueblo Senior Living Community was recently purchased by Frontline Management, a healthcare management company located in Lafayette, CO. For more information about Villa Pueblo, please call 719.545.5911. 

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