A Frontline Management Community

Villa Pueblo Senior Living Community Receives 2019 Customer Experience Award from Pinnacle Quality Insight


Pueblo, CO, Feb. 26, 2019 – Villa Pueblo Senior Living Community, a Colorado – based provider of skilled nursing & rehabilitation and senior living services is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in multiple categories including dining, dignity and respect, and admissions, Villa Pueblo displays a continued dedication to providing Best in Class senior healthcare services.

Angelina Valdez, executive director of Villa Pueblo Senior Living describes receiving the awards as an honor, stating that “We are proud of the care and services provided at Villa; our staff consistently demonstrates their commitment to excellence through their hard work and compassion.”   

Throughout its 55+ year history of serving the community, Villa Manor has placed a strong emphasis on ensuring that the individual needs of every patient& resident are met. Over the course of 2018, a sampling of Villa Pueblo’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Villa Pueblo in specific categories.

Every month, Villa Pueblo has gathered its real-time survey results to gain a better understanding of the patients & residents’s needs and make improvements when necessary. 

By qualifying for the Pinnacle Customer Experience Award, Villa Pueblo has satisfied the rigorous demand of scoring in the top 15% of the nation across a  12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient and resident experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

About Villa Pueblo Senior Living Community

Villa Pueblo was built in 1962 as a 135-unit Senior Retirement Center. In 1989, the Pavilion, a skilled nursing unit and assisted living accommodations were added. Since September 2013, Villa Pueblo Senior Living Community (1111 Bonforteopco, LLC) is managed by Frontline Management, a healthcare management company located in Lafayette, CO. For more information about Villa Pueblo, please call 719.545.5911.

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